Contact MAG Box IPTV support

Help runs through one mailbox. Write to it with your question and a few details about your box, and a person reads the message and answers it.

Email MAG Box IPTV support

The mailbox is watched day and night, every day of the week, and we reply as soon as we can, usually the same day.

Trouble with setup, a question before you buy, a refund request or a problem with an order: all of it goes to this one address.

Your box model, read from the sticker, anywhere between the MAG 250 and the MAG 524.
The MAC printed on the label, copied exactly as it appears.
The portal URL as it appears in the box settings.
What the screen shows: an empty grid, a loading wheel or an error message. The exact wording helps most.
The email address used at checkout, so the order can be found.
On other screens, the device name and the app you picked.

Before you write

Three small checks clear up a large share of setup problems, and together they take under a minute.

Pull the power for a few seconds, plug it back in and let the portal load again from the start.

Hold it up against the login email character by character and look for a space at either end.

One wrong character ties the account to a box that does not exist, and the portal stays empty.

Self-service